At Grimmsbrook, we use only the finest ingredients in our cookies. Our recipes are crafted with care, using high-quality unbleached flour, European style butter, cane sugar, and premium Belgian chocolate. Read our nutrition facts for detailed information about the ingredients we use.

Our cookies are made with zero preservatives and will stay fresh in their original unopened packaging for about 3-5 days. After, one week the cookies are still safe to eat, but will begin to lose their fresh flavor and quality. Any uneaten cookies either still in their original packaging or stored in an air tight container should be discarded after 2 weeks. Read our care & storage instructions for full information.

While we don’t yet offer mix-and-match or custom orders, we plan to introduce this option soon! Follow us on social media and subscribe to our newsletter for updates on when it becomes available.

Calorie and nutrition information for each cookie can be viewed on our nutrition facts page.

We offer complimentary Standard shipping on products $150 and over. If you choose a delivery option other than Free Standard Shipping at checkout, the cost will depend on the weight and dimensions of the product you order, and where you are located. Since we are located in Illinois, orders $150 and over are shipped and delivered to Illinois zip codes within zone 1 are shipped via Express mail at no extra cost. Click here to learn more.

All orders are processed and shipped out within 2-3 business days depending on order volume. Please read our Shipping Policy for more information.

Depending on the shipping option you choose at checkout, you can expect delivery within 2-5 days for Standard shipping and 2-3 days for Express. Please note that exact delivery dates may not always be accurate, as delays can occur, especially during busy holidays and seasons. If you’re ordering a gift for a special occasion, we recommend reaching out to us directly. This will help us ensure the best possible delivery time to align with your celebration. Contact us at support@grimmsbrook.com

At this time, we only ship within the United States.

Due to the perishable nature of our products, we cannot accept returns. Once the payment on your order is made and complete, we cannot reimburse you. Please read our Returns & Refunds Policy for more information.

Grimmsbrook is not liable for any products damaged or lost during shipping. However, we are happy to offer a refund or replacement under the following conditions: Unopened Package: The package must be unopened. Proof of Damage: Please send pictures of the damaged goods and packaging materials to support@grimmsbrook.com.

Once an order is placed, it cannot be canceled. Since we bake our cookies fresh to order and operate on a carefully scheduled kitchen time, each order is planned in advance. This ensures that we maintain the highest quality and freshness in every batch.

If you have any concerns about your order, please reach out to us at support@grimmsbrook.com, and we’ll do our best to assist you.

We take great pride in crafting each of our cookies with love and care. However, because taste is subjective, we do not offer refunds or exchanges based on taste preferences. Please carefully review our product descriptions and ingredient lists before ordering.

Once an order is placed, we are unable to make modifications. Please review your order carefully before completing checkout.