Refunds & Returns

Our Refunds & Returns Policy was last updated on February 05, 2024

Returns and Refunds Policy

Thank you for shopping at Grimmsbrook.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Grimmsbrook LLC, 14007 South Bell Rd #135, Homer Glen, IL 60491.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Grimmsbrook, accessible from https://www.grimmsbrook.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation and Refund Rights

You are entitled to a full refund, or to cancel Your Order, depending on the nature of the product, within 14 days without giving any reason for doing so.

The deadline for refunds or cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of a refund or cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods or no later than 14 days from the day on which You receive the Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns and Refunds

In order for the Goods to be eligible for a return or a refund, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned or refunded:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Damages

Grimmsbrook is dedicated to ensuring the highest quality and satisfaction for our customers. If you receive your order damaged, we are here to help.

Refund and Replacement Policy:

Grimmsbrook is not liable for any products damaged or lost during shipping. However, we are happy to offer a refund or replacement under the following conditions:

  1. Unopened Package: The package must be unopened.
  2. Proof of Damage: Please send pictures of the damaged goods and packaging materials to support@grimmsbrook.com.

Upon receiving your email, we will review the information and guide you through the next steps. Please save all packaging materials and damaged goods until your claim has been processed.

For any issues with the shipment carrier, we recommend contacting them directly to file a claim as well.

Thank you for your understanding and cooperation.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

14007 South Bell Rd #135, Homer Glen, IL 60491

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: